Course Features
- Lectures 20
- Quizzes 1
- Duration 18 hours
- Skill level All levels
- Language English
- Students 15
- Assessments Yes
Curriculum
- 12 Sections
- 20 Lessons
- 18 Hours
Expanse all sectionsCollapse all sections
- Session One: Course Overview1
- Session Two: Customer Relationship Management2
- Session Three: What CRM Is and Who It Serves1
- Session Four: Checklist for Success2
- Session Five: Requirement Driven Product Selection2
- Session Six: Considerations in Tool Selection2
- Session Seven: Strategies for Customer Retention2
- Session Eight: Building the Future2
- Session Nine: Homegrown vs. Application Service Provider2
- Session Ten: The Development Team1
- Session Eleven: Evaluating and Reviewing Your Program3
- Assessment1
