Curriculum
- 12 Sections
- 20 Lessons
- 18 Hours
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- Session One: Course Overview1
- Session Two: Customer Relationship Management2
- Session Three: What CRM Is and Who It Serves1
- Session Four: Checklist for Success2
- Session Five: Requirement Driven Product Selection2
- Session Six: Considerations in Tool Selection2
- Session Seven: Strategies for Customer Retention2
- Session Eight: Building the Future2
- Session Nine: Homegrown vs. Application Service Provider2
- Session Ten: The Development Team1
- Session Eleven: Evaluating and Reviewing Your Program3
- Assessment1
Customer Relationship Management in Your Everyday Life
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