Course Features
- Lectures 22
- Quizzes 1
- Duration 18 hours
- Skill level All levels
- Language English
- Students 8
- Assessments Yes
Curriculum
- 13 Sections
- 22 Lessons
- 18 Hours
Expand all sectionsCollapse all sections
- Session One: Course Overview2
- Session Two: Pre-Assignment Review1
- Session Three: Verbal Communication2
- Session Four: To Serve and Delight2
- Session Five: Exceptional Things about Telephone Sales2
- Session Seven: It’s More Than Just a Phase2
- Session Eight: Communication Essentials3
- Session Nine: Developing Your Script3
- Session Ten: Pre-Call Planning1
- Session Eleven: Phone Tag and Call Backs1
- Session Twelve: Following Up1
- Session Thirteen: Closing the Sale2
- Assessment1
